Terms & Conditions
Online Shopping T&C’s
We’re not interested in giving you a 10 page Terms & Conditions policy. We are only interested in getting straight to the point by disclosing all you need to know before purchasing with us.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be completely satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Returns and Refunds Policy
We do not refund for change of mind. We can offer you an exchange provided that:
1. You return the item within 7 days of purchase
2. You produce your original receipt, online tax invoice or other adequate proof of purchase at the time you return the item
3. The item is in its original packaging including manuals, pamphlets and all accessories
4. The item is unopened, unused and in its original saleable condition
Refunds on Damaged Items
Items need to be checked upon delivery or collection. If any item is damaged, do not accept the item as the breakage is the responsibility of our courier company. We ensure all items are quality checked prior to shipping. If you have accepted the item please advise us in writing via email within 2 days, including a photograph of the damaged item. Any damaged items are required to be returned back to us in the condition you received it so we can assess it and process your refund or credit. We do not cover the costs of return shipping of the item.
We do not credit if the incorrect shipping address is given by the customer. If the item is automatically returned to us by the courier company, we will need to charge again for the shipping costs.
Refund if Using LatitudePay
LatitudePay charge a non-refundable service fee. If a LatitudePay order is cancelled by a customer via change of mind or any other reason the service fee will be deducted from the refund as a commission. This fee is non-refundable.
Knick Knacks Australia guarantees to repair or replace any part or the product with a manufacturing or structural defect for a period of 3 months from the date of purchase. This is provided that the defect is not a result of normal wear and tear or misuse of the item
This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear.
This warranty is also subject to the terms and conditions set out below:
It is at our sole discretion to determine whether or not a particular defect will be covered under warranty. We reserve the right to request photographs, or inspect your product in person, before making a determination as to a claim under warranty.
Warranties will be voided if proper attention is not paid to the care instructions provided. We reserve the right to refuse to uphold your warranty if we deem the item as having not been properly cared for in accordance with any relevant care instructions. This is at our sole discretion.
Your warranty time will commence from the date that you receive your item.
We like to keep things private. That’s way we promise to strictly use your personal details for the sole purpose of completing your order. Your details will only be shared with our third party partners to process and deliver your order.
Collecting personal data
Protecting personal data
We will not disclose your personal information to any third party whatsoever apart from our logistics partners in order to process your orders and deliveries.
Legislation or legal proceedings may also force us to disclose your personal data. The same applies in the event these proceedings are imposed by the law or by judicial proceedings.